Mustafa Volkan GÜNGÖR

INDEPENDENT RESEARCHER

I focus on projects and certifications that let me apply design thinking end-to-end, challenge myself technically, and sharpen my soft skills. Recently, I’ve worked across clinical decision support, library technologies, IoT/GIS systems, and AI-powered mobile applications.

• Decision Support Systems (Academic / Enterprise)
  Developing a demand(patron) driven demand(patron) driven model library procurement DSS model for electronic resource supporting cost control and evidence‑based acquisition decisions as a part of my PhD thesis. The aim is to scale purchase/acquisistion to any enterprise environment where cost control and evidence-based decisions matter.
• Clinical Decision Support (Healthcare)
  Conceptualized a Clinical Decision Support System for cardiology outpatient clinics, integrating patient history, appointments, and ESC cardiology guidelines. The goal is reducing cognitive load during consultations and help physicians make better decisions faster for better care quality.
• IoT & GIS Smart Systems – “arıCBS” Concept
  Conceptualized IoT + GIS smart beekeeping (arıCBS) architecture to improve hive monitoring, traceability, and operational efficiency with agricultural analytics.
• Technical Prototyping & AI App Development
  Built mobile applications with AI for well‑being tracking and personal library management with ISBN recognition, Firebase/Firestore integration.

Keywords: Decision Support Systems (DSS), System Design, Data Analysis, Data Visualization, Research‑to‑Prototype, AI Applications, IoT, GIS, Healthcare IT

CAREER BREAK

Managed family responsibilities while investing in doctoral research (qualification exam and thesis proposal) and structured soft-skill development.

Solution Delivery Manager

Led global delivery of IoT/RTLS and Collision Warning Systems for healthcare, logistics, and manufacturing clients. My role covered roles and activities from solution design and architecture to solution delivery.

• End-to-End Solution Delivery
  
  • Managed RTLS & CWS projects and implementations from architecture design through live operations for international customers—ensuring scalability, robustness, and alignment with business requirements and goals.Worked beyond product deployment to improve customer workflows and operational efficiency.
  • Healthcare Emergency Systems: Designed and managed an RFID and GPS based ambulance inventory management system that tracks equipment in real-time—helping dispatchers choose the right ambulance for each call and preventing critical supplies from being left behind at emergency scenes.
• Operational Transformation & Location Intelligence
  Transformed operational requirements into scalable workflows by integrating real-time location data into business processes. Mapped operations end-to-end and built analytics-driven dashboards that converted geographic tracking into actionable operational intelligence and insights.
• Internal Tool Development
  Built .NET-based configuration and maintenance tools that became standard across all L1 support teams. When you need something done repeatedly, you automate it.
• Critical Incident Recovery
  Led cross-functional recovery efforts coordinating hardware, network, software, and support teams across my company, customer organizations, and third-party vendors to restore mission-critical systems under deadline pressure.
• Customer Enablement & Self-Sufficiency
  Collaborated with stakeholders in a way that transformed them from system users into active problem-solvers. This approach changed their perspective on the technology and reduced post-deployment support dependency — customers learned to run systems independently rather than relying on constant technical intervention.

Keywords: IoT, Real Time Locating Systems (RTLS), Digital Transformation, Data Analysis, Data Visualization, Confluence, Jira

Software Project Support Engineer

Resolved global software cases alongside international SMEs and built monitoring scripts

• Resolved global dispatches related to Policy and Charging Rules Function (PCRF)
• Designed monitoring scripts to improve system reliability and preventive maintenance.

Keywords: Telecom, Support, Automation, Monitoring, Global Operations, PCRF

Software Developer

Built a full-stack Warehouse Management System for the automotive spare parts sector, delivering measurable improvements in inventory accuracy and operational efficiency.

• Requirements Analysis & Business Process Mapping
  Collaborated with warehouse operations teams to understand real-world workflows and translate them into functional system requirements—ensuring the solution fit actual business needs, not just technical specifications.
• Full-Stack WMS Development
  Developed a complete Warehouse Management System using C# Web API for the backend and Angular for the frontend, handling stocktaking and replenishment workflows from requirements through production deployment.
• Process Optimization & Results
  Redesigned stocktaking workflows and inventory processes, cutting stocktaking cycle time from one week to three days and significantly improving stock accuracy across warehouse operations.

Keywords: WMS, Full-Stack Development, Requirements Analysis, Business Analysis, C#, .NET Core, Angular, MS SQL, Process Optimization, Data Analysis, Automotive Sector

PART-TIME LECTURER

Taught Object-Oriented Programming with Java at the Management Information Systems department, combining theoretical foundations with practical project-based learning.

Keywords: Object-Oriented Programming, Java, Academic Instruction, Project Mentorship, MIS

Project Manager and Software Developer

Managed a KOSGEB-funded product development project , coordinating cross-functional teams while contributing hands-on to backend development and hardware prototyping.

• Project Management & Coordination
  Led team management and contractor coordination for a government-supported product development initiative, managing timelines, dependencies, and deliverables to ensure project milestones were met on schedule.
• Backend Development
  Contributed to C# backend development of an n-tier architecture ensuring technical implementation aligned with project requirements and architectural standards.
• Hardware Prototyping & Integration
  Designed and coded a custom keyboard circuit board using Arduino Nano to enable communication between keyboard device and CAD software.

Keywords: Project Management, KOSGEB Funding, C#, .NET, Arduino, Hardware Prototyping, CAD Integration, Cross-Functional Coordination

CAREER BREAK

Took intentional time to transition from electronics/telecommunications background into software development and system design, building the technical capabilities needed to prototype and deliver complete solutions.

• Academic Foundation
  Pursued Master's in Management Information Systems at Dokuz Eylul University, gaining formal training in software architecture, database systems, and information system design.
• Technical Skill Development
  Completed intensive certifications in .NET development, Python/Django, Oracle DBA, and PLC programming—transforming telecommunications expertise into full-stack development capabilities.
• Hands-On Prototyping
  Applied new skills through personal projects and coursework, combining system-level thinking from engineering background with practical software development and prototyping abilities.

Keywords: Career Transition, MIS Graduate Studies, Full-Stack Development, Professional Development, System Design

TECHNICAL and BIOMEDICAL MANAGER

Led technical operations, quality compliance, and facility projects during the hospital's commissioning period — establishing operational frameworks from the ground up.

• Operational Workflow Design & Compliance
  Designed and implemented operational workflows for biomedical and technical service departments, aligning them with national health quality standards and organizational compliance requirements to ensure accreditation readiness.
• Facility Project Management
  Managed major renovation and construction projects, leading cross-functional teams and external contractors to deliver on time, within scope during critical hospital commissioning phase.
• Regulatory Coordination
  Coordinated with regulatory bodies and quality assurance teams to integrate best practices, ensure compliance documentation, and maintain continuous accreditation readiness throughout the commissioning process.

Keywords: Healthcare Operations, Biomedical Engineering, Facility Management, Medical Equipment Maintenance, Quality Compliance, Accreditation, Project Management, Regulatory Affairs

EXPERT TECHNICAL SUPPORT ENGINEER / TECHNICAL PROJECT LEAD

Held multiple senior roles across IMS/NGN programs for international telecom operators—serving as Technical Project Manager, Project Technical Lead, and Expert Support Engineer across major deployments in EMEA region.

• Large-Scale IMS/NGN Implementation & Integration
  Led end-to-end implementation, testing, integration, and migration phases for enterprise-scale IMS networks across multiple international operators. Managed technical delivery from architecture validation through live network deployment.
• Technical Support & Customer Interface
  Acted as the technical bridge between customers and global development centers, translating business requirements into technical solutions while ensuring alignment across product design, network engineering, and support teams.
• Deep-Dive Troubleshooting & Analysis
  Provided L2/L3 technical support and expert-level analysis on subscriber CDRs, SIP signaling flows, VoIP integration and configuration — resolving complex network issues under production pressure.
• Notable Projects (On-Site & Remote Technical Lead)
  
  • Vodafone Qatar IMS Project (Technical Lead)
  • Delta Telecom Azerbaijan IMS Project (Expert Technical Support)
  • Manx Telecom UK NGN-IMS Migration (Migration Technical Project Manager)
  • Kuwait Ministry of Communications IMS Project (Technical Lead)
• Knowledge Transfer & Training
  Served as trainer for ALU Telecommunications Knowledge Certification Program at universities, transferring enterprise telecom expertise to the next generation of engineers.

Keywords: IMS, NGN, VoIP, SIP, DIAMETER, Technical Leadership, L2/L3 Support, Telecommunications, Network Integration, Migration Management, EMEA Operations

SENIOR CUSTOMER SUPPORT ENGINEER

Provided L2/L3 technical support for IMS and NGN rollouts across major European and international telecom operators, supporting deployments from lab testing through live network operations.

• IMS E2E Solution Deployment Support
  Supported launching of new IMS end-to-end solutions across test bed, pre-production, and live network environments—ensuring smooth transitions from development to operational networks.
• Proactive Network Monitoring & Issue Resolution
  Monitored live networks to proactively detect potential issues and propose solutions before they impacted service. Delivered L2/L3 back-office support for international operators including WIND Italy, Belgacom, and SFR France.
• On-Site & Remote Technical Support
  Provided both on-site and remote technical support for VoIP NGN & IMS projects across multiple operators:
  • Manx Telecom NGN-IMS Project (technical support)
  • Delta Telecom NGN Project (technical lead and integration engineer)
  • Kuwait Ministry of Communications (on-site maintenance support)
  • Turk Telecom NGN Project (MGC product specialist and integration support)
  • Dataport Germany & Bezeq Israel (on-site technical support)
  • Alcatel-Lucent Belgium (lab integration support engineer)
• VoIP & MGC Specialization
  Specialized in Media Gateway Controller (MGC) configuration and VoIP product integration, providing expert-level troubleshooting and technical guidance across diverse network architectures.

Keywords: IMS, NGN, VoIP, L1/L2/L3 Support, Media Gateway Controller (MGC), Network Integration, Telecommunications, On-Site Support, Remote Support

TECHNICAL ACCOUNT MANAGER and SERVICE ENGINEER

Managed medical equipment lifecycle and multi-hospital service contracts for OR/ICU equipment, serving as the primary liaison between hospital management and technical service operations.

• Service Contract Management & Planning
  Developed and managed service, maintenance, and consumables contracts across multiple account hospitals. Planned preventive maintenance schedules and coordinated technical resources to ensure equipment uptime and regulatory compliance.
• Medical Equipment Lifecycle Management
  Oversaw complete lifecycle management of critical OR/ICU medical equipment—from installation and commissioning through ongoing maintenance and end-of-life planning—ensuring service continuity and operational reliability.
• Customer Relations & Stakeholder Management
  Served as primary technical liaison with hospital management and biomedical engineering teams, providing pre-sales and post-sales technical support while ensuring customer satisfaction and contract compliance.
• Service Program Administration
  Administered the Service Management Program for Turkey branch, integrating service software and ensuring alignment between service management tools and maintenance workflows for operational efficiency.

Keywords: Medical Equipment Management, Healthcare Services, Contract Management, Preventive Maintenance, OR/ICU Equipment, Customer Account Management, Service Delivery, Regulatory Compliance

SOFTWARE DEVELOPER and TECHNICAL SERVICE ENGINEER

Managed barcode system solution projects and developed embedded software for handheld terminals used in retail stocktaking and inventory management.

• Barcode System Project Management
  Managed end-to-end delivery of barcode system solutions, handling product selection, project planning, customer requirements analysis, and implementation for retail clients.
• Embedded Software Development
  Programmed barcode handheld terminals using C programming to develop custom stocktaking applications for in-store inventory management — bringing software directly to the warehouse floor.
• Technical Service & Support
  Provided technical service and on-site support for barcode hardware and software systems, ensuring reliable operation and training end users on system functionality.

Keywords: Barcode Systems, C Programming, Inventory Management, Handheld Terminals, Retail Technology, Project Management